Flux Clinical Nutrition Privacy Policy
At Flux Clinical Nutrition (ABN 96 270 966 078), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our website and clinical nutrition services, including Telehealth consultations.
Who we are
Flux Clinical Nutrition is a clinical nutrition practice operated by Candice Stevens, providing Telehealth consultations, nutritional guidance, and educational resources via https://www.fluxnutrition.com.au.
Personal information we collect
We collect personal information that is reasonably necessary to provide our services, including:
• Name, date of birth, and contact details.
• Billing and payment information.
• Information you provide in communications with us (email, phone, online forms).
• Appointment history and preferences.
Sensitive information we collect
As a healthcare provider, we may collect sensitive information, including:
• Medical history.
• Health conditions and symptoms.
• Medications, supplements, and treatment history.
• Lifestyle, dietary, and wellbeing information.
• Pathology or testing results.
We only collect sensitive information with your consent and where it is reasonably necessary for providing clinical nutrition care.
All sensitive information is treated with strict confidentiality.
How we collect information
We collect personal and sensitive information directly from you through:
• Online intake forms.
• Telehealth consultations.
• Email, phone, or website enquiries.
• Online appointment bookings.
• Website forms and newsletter subscriptions.
• Voluntary interactions on social media.
We may also collect health information from third parties (e.g., pathology providers or other treating practitioners) with your consent.
You do not have to provide personal information; however, if you choose not to, we may be unable to provide our services.
How we use your information
We use your personal information to:
• Provide clinical nutrition consultations and treatment plans.
• Communicate with you about appointments, test results, and follow-ups.
• Maintain accurate clinical records.
• Process payments and manage accounts.
• Send practice updates or health-related information (you may opt out at any time).
• Improve our website and services.
• Comply with legal and regulatory obligations.
We will not use your information for purposes unrelated to your care without your consent.
Telehealth services
Telehealth consultations are delivered through secure third-party platforms. While we take reasonable steps to use reputable and secure systems, the transmission of information over the internet carries inherent risks. By engaging in Telehealth services, you acknowledge and accept these risks.
Telehealth sessions are not recorded by Flux Clinical Nutrition. You agree not to record any session without obtaining our explicit prior written consent.
Disclosure of personal information
We will not sell or rent your personal or sensitive information.
We may disclose your information where necessary:
• To other healthcare professionals involved in your care (with your consent).
• To pathology or testing providers (with your consent).
• To service providers who assist in operating our business (e.g., IT support, practice management software, accounting services).
• Where required or authorised by law (e.g., court order, subpoena, mandatory reporting obligations).
Third-party providers are required to maintain confidentiality and reasonable data protection standards.
Overseas disclosure
While most of your information will be stored within Australia, some third-party service providers may be located overseas and store data internationally. Where this occurs, we take reasonable steps to ensure the provider complies with privacy obligations consistent with Australian law.
Data storage and security
Access to your information is limited to authorised personnel only. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures include:
• Secure, password-protected practice management systems.
• Encrypted and secure digital storage where available.
• Restricted access to authorised personnel only.
• Record retention practices in accordance with applicable health records legislation (generally for 7 years from the date of last service).
Website cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand website traffic and usage patterns, and to improve website functionality and user experience.
These tools may collect anonymised information about your device and browsing activity. You can disable cookies through your browser settings.
Access and correction
You have the right to request:
• Access to your personal information; and
• Corrections to inaccurate or incomplete information.
To make a request, please contact us using the details below. We may require verification of your identity before releasing information.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website and we encourage you to review it periodically.
Privacy complaints
If you have a concern about how we handle your personal information, please contact us at candice@fluxnutrition.com.au with details of your complaint. We will acknowledge your complaint and respond in writing within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Flux Clinical Nutrition
Practitioner: Candice Stevens
Email: candice@fluxnutrition.com.au
Website: https://www.fluxnutrition.com.au
ABN: 96 270 966 078
By using our website and engaging in our services, you consent to the collection and use of your information as described in this Privacy Policy.